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Designing for Government Agencies
29 Sep 2020 by Paul Saris
Insight Creative has been designing for clients in the Wellington market for over 25 years, working across hundreds of public sector projects from web…
What makes good client service?
2 Oct 2018 by Paul Saris
It’s the strangest experience when you’re climbing Mt Ngauruhoe on your way to reach the most beautiful coned top, when every step you take makes you…
A Good Experience
30 Jul 2018 by Paul Saris
What do clients want?
It’s been 25 or so years that I’ve been, in some capacity, in front of clients. In fact, longer if I add the time I’ve been in…
Angels and devils
9 Apr 2018 by Paul Saris
'Angels and devils' is how one of my clients organises her stakeholders.
She’d prefer everyone to be an angel, a person that supports the c…
Thank you for being late (Thomas L. Friedman)
4 Apr 2017 by Paul Saris
I don’t like arriving late but what if, as Mr Friedman suggests in his book, it can create value.
Being late, early in the process, can create time…
When you can’t change the direction of the wind — adjust your sails (H Jackson Brown Jr)
28 Mar 2017 by Paul Saris
A little over 20 years ago I became a father of two pretty fabulous daughters. Every year, most days I got to figure out how to be a father. Books don…
Victory comes from finding opportunities in problems. (Sun Tzu)
22 Mar 2017 by Paul Saris
Some years ago, as I gradually moved into a client service role, my biggest anxiety became the fear of failing our clients and letting down the people…
You have to think anyway, so why not think big? (Trump)
14 Mar 2017 by Paul Saris
When I was a kid my dad told me that I don’t think. It made me very sad that he thought of me that way. Only much later in life did I work out that we…
I want to understand you, I study your obscure language (Alexander Pushkin)
21 Feb 2017 by Paul Saris
I think it’s about time that I say thanks to all of you who patiently endure my use of the English language.
Using good English but not quite right…